Shipping Policy

📍 Delivery Coverage

We ship both locally within Malaysia and to selected international destinations.

 

🚛 Shipping Methods

 

📦 Local Shipping (Malaysia)

We use the following courier services:

  • Pos Laju

  • J&T Express

  • DHL eCommerce

  • Lalamove / GrabExpress (for same-day delivery within Klang Valley – on request)

📌 Estimated Delivery Time:

  • West Malaysia (Semenanjung): 2–5 working days

  • East Malaysia (Sabah & Sarawak): 5–7 working days

🌍 International Shipping

We use the following for international orders:

  • FedEx

  • DHL Express

  • Aramex

📌 Estimated Delivery Time:

  • Singapore & Brunei: 3–7 working days

  • Asia (e.g., Thailand, Indonesia, Philippines): 5–10 working days

  • Other countries: 7–14 working days

Delivery times may vary based on destination, customs clearance, and courier conditions.

 

💵 Shipping Fees

  • Local Orders: Calculated at checkout based on weight and location.

  • Wholesale Orders: Shipping charges depend on volume. We’ll contact you with the best logistics option and rates.

  • International Orders: Fees vary based on destination and weight. Estimated cost will be shown at checkout or quoted manually.

 

📦 Order Processing Time

  • Orders are processed within 1–2 working days after payment confirmation.

  • Orders placed after 12PM will be processed the next business day.

  • No processing on weekends or public holidays.

 

Important Notes

  • Ensure your shipping address is correct and complete.

  • Once shipped, we’ll provide a tracking number via email or WhatsApp.

  • We are not liable for delays or issues caused by courier services, but we will assist in resolving problems where possible.